A focused diagnostic. Clear answers. A better system.
The Lead-Response Diagnostic maps what happens when a homeowner, plumber, repeat customer, paid-search click, Google Business Profile visitor, or referral tries to reach your company.
Diagnostic agenda
- Direct inquiry source map
- After-hours path
- Missed-call behavior
- Escalation rules
- Disposition visibility
- Implementation recommendation
Fit questions
The first test is whether direct inbound actually matters.
When a homeowner has a flood at midnight, are they finding you on Google, or are you mostly dispatched through carriers and TPAs?
Roughly what share of new jobs is direct versus assigned through insurers, TPAs, or managed-repair programs?
Who answers the direct emergency line after hours?
About how many direct inquiries come in a month?
What happens when nobody picks up?
Could you take more work right now if it showed up?
Safety boundary
No fake emergencies. No technician dispatch trigger.
The teardown uses your published response paths with you watching. It is designed to reveal gaps without misrepresenting a disaster, occupying an emergency dispatcher, or triggering a truck roll.
Ready to inspect the response path?
Send the current phone, form, GBP, and after-hours paths. I will tell you whether the system is a fit.